Terms of service

 

GENERAL INFORMATION
When placing an order with ORPHUS, please be aware that we cannot guarantee the availability of all products, as we release a limited quantity. Upon receiving your order, we will promptly notify you via email in the rare instance that the product you selected is no longer available. Please note that the colours of the products in ORPHUS store photos may vary from the actual colours due to individual computer colour settings. While we strive for accuracy, Orphus cannot be held responsible for any resulting inconsistencies.

ITEM DISCREPANCIES
Given that each of our pieces is individually embellished, no two items will be identical. Consequently, the items you receive may differ from the images displayed on the website or social media channels. We recommend that each customer acknowledges this before placing an order.

SHIPPING CHARGES
Shipping charges will apply to your order. For specific information on your shipping fee, kindly refer to the Orphus shipping prices.

CONTACT INFORMATION FOR CUSTOMER SERVICE
For any inquiries, please contact info@orphus.co.uk.
We highly value your feedback on our service, as it enables us to enhance your overall experience. Our goal is to swiftly and fairly address all issues. If you have a complaint about our service, please email our Customer Services Team, explicitly stating it in the subject line. We aim to respond to your complaint within a few days, either by addressing it or providing a timeline for resolution. Your satisfaction is our priority.